Shopping Questions

Shopping Questions FAQ

These FAQs address shopping and ordering. See additional FAQs for Use and Care and for Materials and Construction.

Information related to ordering, sales, returns, availability, measurements, and product identification is consolidated here. These answers clarify how to shop, how orders are processed, and what to expect during and after purchase.

Jump-To Index

• Ordering
• Discounts and Sales
• Returns
  
• Shipping
• Measurements
• Product Identification
• Post-Order Policies
  
• Retail Availability

Am I able to order hotel linens directly online?

Yes, our website is designed to make our hotel quality pillows, bed sets, towels and other items available to individual consumers like yourself.

Do you ever offer product discounts and sales?

We run sales often. We have an email list that we send out with our promotions. If you would like to be added to our email list please email retail@sobelwestex.com.

What is your return policy?

You can find information about returns on our return policies page. Please know that we stand behind our product 100% and will always work with our customers to make sure they are satisfied. Please contact us with questions or concerns about your specific transaction at retail@sobelwestex.com.

What is the return policy for used items?

Used items are not eligible for returns only unused items in the original packaging are eligible for returns.

Do you ship internationally?

We do not currently ship internationally, if you have any questions please contact us at retail@sobelwestex.com

How do I know the measurements for certain items?

A hint, most of our items SKU# have the measurements in it. Example our Sahara Night standard pillow SKU# PWSHN2026 so the measurements are 20”x26”. The only items that don’t have the measurements in the SKU# are going to be the items that come in sets.

How do I identify which pillow it was I saw/slept on at hotel?

All of our pillows are identified by their individual names. The pillow’s tag will have the name of the pillow. This is found on the small tag on the opposite side of our Sobel Westex logo and Federal RN#71273.

Can I apply a discount code after I've placed my order?

Once an order is placed, we are unable to apply any discounts or coupon codes to your purchase. To ensure you receive your discount, please apply your discount code at checkout before completing your order. Unfortunately, we cannot modify your order to include discounts after it has been finalized.

Do you have retail locations?

Thank you for your interest in our products! Unfortunately, at this time, our pillows are not located in any stores. However, please contact us if we can assist you with any information about our products that would help you make your purchase.